Cookies

PureChimp may use cookies, or tiny pieces of information stored on your computer. This helps PureChimp to tailor the website and make it more useful to our customers.

Ordering

In placing an order with PureChimp you agree to give us your real name, your billing address, your e-mail address. You will receive confirmation of your order within 24 hours. Your attempt to place an order may be unsuccessful if we make an unlikely mistake or there is a technical issue. PureChimp reserve the right to cancel an order if we feel a customer is acting against our Terms and Conditions.

By ordering from our website, you agree not to resell any of our products. Reselling our products is a breach of the Terms and Conditions and your agreement with us.

We store the contract's content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your customer login.

Delivery

PureChimp ship all UK sales via Royal Mail. Delivery time is 1-3 working days (depending on the delivery option you choose). FREE UK delivery on all orders. Royal Mail will post a card through your letter box if you are not at home when your package arrives.

International orders will be sent via Royal Mail Airmail – please be patient as the delivery time for this service is up to 3-10 working days (FREE Worldwide delivery).

Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.

Payment and security

We currently accept secure payments via PayPal & Stripe. This company has been carefully selected to process your order. They are a well known trusted company and complete millions of safe transactions every year. There are over 240,000,000 PayPal accounts worldwide.

PayPal take a small fee from us to use their service.

All prices on our website are in (£) Pound Sterling. You will be charged in (£) Pound Sterling even if you order outside the UK. Take advantage of good exchange rates if you live outside the UK.

The website is updated regularly to help prevent a security breach.

Returns

We hope you are completely satisfied with all products you have purchased from PureChimp. If in a rare case you are not happy with your order please visit our returns page. We offer a unique 30 day money back guarantee. But how? We do not require the returning of products for a refund.

You can also write to us (PureChimp, Huntingdon Business Centre, 16 Blackstone Road, Stukeley meadows Industrial Estate, Huntingdon, Cambridgeshire, PE29 6EF) or give us a call on 01223 926389 if this is easier for you.

Privacy and personal data

Your personal data will only be used to process your order. PureChimp will not hand out any information to third party companies. Your data is also not publicly available. We will occasionally get in touch with you via e-mail. You can easily STOP our e-mails by clicking opt-out at the bottom of an e-mail from us.

You have a right to information about your stored personal data and right to correction, blocking and deletion of the data.

Intellectual Property

All texts, designs, trademarks, logos, brand names, product names, titles, sounds, music, graphics, video interfaces, visual interfaces, photographs, artwork and source code, on this website are owned by its respective owners and is protected by copyright, patent and trademark laws and various other intellectual property rights and unfair competition laws.

Please note that all Terms & Conditions are to UK legislation.